Our Reviews

Keith Partin is very helpful and respectful..

Tuve el enorme placer de ser atendido por Santiago durante el proceso de compra de mi nueva Equinox Eléctrica, y no puedo estar más agradecido ni satisfecho con la experiencia. Desde el primer momento, Santiago demostró una atención impecable, siempre cordial, respetuoso y atento a cada una de mis dudas o necesidades. Su amabilidad y predisposición fueron constantes, generando un clima de confianza y tranquilidad que realmente marca la diferencia. Se tomó el tiempo necesario para explicarme cada detalle del vehículo, los beneficios, el funcionamiento y todas las opciones disponibles, sin presionar en ningún momento, lo cual agradezco profundamente. Además, quiero resaltar su compromiso genuino para asegurarse de que todo saliera perfecto. Santiago estuvo presente y disponible en cada etapa del proceso, gestionando todo con eficiencia, claridad y una gran vocación de servicio. Se nota que disfruta lo que hace y eso se traduce en una experiencia de compra que supera cualquier expectativa. Gracias a su dedicación y profesionalismo, hoy estoy disfrutando de mi Equinox Eléctrica con total satisfacción. Recomiendo sin dudar a Santiago a cualquier persona que esté buscando no solo un auto, sino una experiencia de compra confiable, humana y de primer nivel.

Great, Fast Service..

Gerson delivered outstanding service with professionalism, reliability, and great attention to detail. His communication was clear, and the results exceeded expectations. I highly recommend him for anyone seeking top-quality, dependable service.

Everything went as planned

Good services

Very friendly and helpful

I recently moved from New York and needed a car, so I reached out to Chevrolet AutoNation. From the very beginning, the experience was great. I inquired about the vehicle I wanted a few days before coming in, and throughout that time, the team was patient, respectful, and never spammed me with calls. They answered all my questions clearly and professionally, which I really appreciated. When I came in, Faisal was the one who helped me, and he made the entire process smooth and stress-free. He was friendly, knowledgeable, and made sure I felt confident in my purchase. It was truly a great experience from start to finish. I highly recommend Faisal and the team at Chevrolet AutoNation if you’re in the market for a new vehicle!

When you schedule an oil change online, it should not take 2 hours. No communication, no cost mentioned online nor in person the cost, what was done. I didn’t need tires rotated as you did it two weeks earlier. The place is quiet, you observe a lot what workers do. Spend more time taking care of customers & less time calling, sending messages about the surveys. It’s annoying.

Unprofessional. I'm being charged for a transmission repair for a truck I've only have for 7 weeks.

With only 4500 miles on the truck I can't believe the turbo booster went out and had to be replaced. The dealer handled it well and had to get a new one from another dealer since it would take so long to get it otherwise from GM parts.

My experience at your dealership, with Kenneth Love was as professional as anyone could ask for. The reason that I rate it as poor is that the "repair" did not last for more than 72 hours and I am now without my "New" vehicle again. I have another appointment with Kenneth Love on Wednesday June 4, at 7AM to address the same issue. I trust and appreciate Kenneth, but he is not the one turning wrenches. I am a Boeing and Airbus technician. I recognize problems quickly and this one caused a dangerous driveability issue twice in two weeks.

Satisfied

Service was excellent but they did not give me charger for the truck I have to pay for charger, will cost me $700 plus installation fees in order to charge the truck at home.

Truly professional and very knowledgeable service advisor!

Luis Teran showed us around the parking lot for the variety of cars that we asked him about. He made helpful suggestions and we eventually purchased the car he suggested. He was a pleasure to work with and he was EXTREMELY patient with us. Abdel was also very helpful.

I would like to thank Faisal for his efforts in trying to make the deal happen. He was professional and knowledgeable about the product. He also was instrumental in making the sale when things started to go in the wrong direction. I was not impressed by the detail crew. The vehicle was filthy when we came to see the car and when the car was delivered, it had areas that were washed but no effort was made to actually clean all of the painted areas on the exterior. I also was not very happy that the plastic clip that holds the license plate on was missing. I asked a few times about finding one and was told that the parts department was closed. I asked a manager at the big counter about getting one and he laughed and said we don't have any. I am thankful autonation had the vehicle my wife wanted and that Faisal was there to get us through the process. The highlight of the evening was working with your finance manager, very professional and very much a people person. I have never financed a vehicle and laughed so much. I wish I remembered his name but he was very clean cut, we'll say extremely short haired guy. Kudos to the finance department. Five Stars to Faisal and the Finance Manager.

Service Department with Mark Gonzalez was the best

We purchased a 2025 equinox and had a wonderful experience the salesman Armando cancel was very helpful and treated us like family we will definitely be back if looking into another vehicle in the future !

Alex was fantastic he answered every question and made us feel very comfortable

When i first walked in for my appointment, i walked up to the desk to be taken care of. I was informed the Justin was suppose to take care of me and he was busy with another customer. So i stood and waited at the door while Justin was busy and the other 2 reps just sat behind the desk talking. Meanwhile i am getting more and more upset. I really don't recall how long i waited. To top it all off, Justin had me to fill out all my information again on his tablet. I informed, i already gave this information when i made my appointment online. He informed this must be my first time because no information was about me on his computer and if i use the GM appt., he could not see that information. In my head now, this appointment was going from bad to worst. I gave him my keys and after waiting 2 hours and no one had checked on me, i went back to check on my truck since other people was complaining about their wait times. Finally it was time for me to check out, Justin gave me the bill and i ask, was this including my points. He stated that i was suppose to let him know that i wanted to use my points. I said i did my points when i made the appointment and even called to verify the day i made the appointment. I informed him that was ok, i will just pay the bill and go somewhere else next time. I still don't understand why you have to wait over 2 hours for a oil change.

Good

Service manager Kenny Love helped arrange my Bolt repair despite a 6 week wait for EV certified staff to be available. I will be calling him in the future as this would have been the second time that I scheduled on line only to learn on arrival that there would not be someone available to do EV repairs. Last time I was told to find a new dealer. I did and was treated horribly by Starling Chevrolet. I want to use AutoNation where I bought the car and will now that Kenny was able to intervene and help me.

Great service from Paulo and the Fonance person

Went there for oil change and tire rotation since I bought the equinox there. Mr Lopez was my service advisor and helpful in making the visit went smoothly

Mat was very helpful and knows his job

Everyone worked hard to make the deal happen. Ended up with my dream car

N/A

They were awful, treated me very racially prejudiced..Destroyed the headliner of my car and left it for me to drive home..It was not that way wh I took my car for diagnosing.. I paid what I was owed and was treated like I was stupid!!!I WANT TO TALK TO SOMEONE IN CORPORATE OFC BECAUSE RIGHT NOW I AM TEU TO GET NEWS STATION TO SEE HOW TERRIBLE THE TREAT WOMEN AT THAT DEALERSHIP..I spent $249 and they tried to have me leave with headliner all on my head and my vehicle did not come that way.. I FEEL IF THEY PULLED I DOWN DURING DIAGNOSTIC, THE SHOULD HAVE PUT IT BACK THE WAY THEY GOT IT !!!THEY DID NOT AND I AM GOING TO TELL EVERYONE I CAN about the service I received there!!!IT WAS THE WORSE I HAVE EVER HAD!!!I need someone to help the manager wouldn’t even come out & help!!! I had to call my brother because of medical conditions!!!

The sales person (Souhail) was very professional and answered all the questions and helped with finding the right vehicle for me.

Very nice

We received an excellent service from all the staff. We got a reasonable deal on the vehicle we wanted and we were able to close the deal and drive the car out of the dealership the same day.

My experience was good they got me in and out no long wait I was very impressed being that I didn’t have an appointment I came on a Saturday morning between 7-8 is the best time without a appointment they got my baby serviced and ready for another road trip thanks to the shop department at Auto Nation on West Colonial you’re the best I recommend anyone to go to get their car serviced between the hours of 7-8 am

Everything went fine, don’t understand why my battery wasnt checked during multi point inspection

Excelente servicio

When I bought my car I was told by the accountant that I would get a full tank of gas on my first service,but I didn’t get it

Muy buena experiencia y excelente servicio

The communication was awful and the lead time for any repairs question whether I would buy another vehicle from them.

On 10/16/2025 at ~6:30 PM, we arrived for a “sign-and-drive” on a new 2025 Silverado 1500 Black Widow. All terms had been negotiated in advance for a new truck with ~26 miles. What was promised vs. what happened - We were shown a “new” vehicle with 1,487 miles—not the truck we negotiated. I was told it was only driven by a manager. - On inspection, the front passenger wheel had been badly curbed and painted over to conceal the damage. The salesperson said he didn’t know; however, someone clearly attempted a repair. This eroded trust immediately. - I asked to proceed on the actual new truck we originally negotiated. That restarted negotiations from scratch, despite prior agreement. Process/control failures - No manager greeted or engaged us at any point during the sales process—poor customer care and no accountability presence. - After agreeing to proceed, the store repeatedly put the damaged truck’s VIN on paperwork and services (including OnStar), despite corrections. This raises concerns about document accuracy, compliance, attention to detail, and delivery quality control. - While waiting for finance (well over an hour), we noted dirty floors near the water station and generally indifferent staff posture (non-engaged sales staff on phones). Facility cleanliness and showroom professionalism were not at a Chevrolet standard. What went right - The Finance Manager was excellent—professional, efficient, and respectful of our selections. He’s the single reason this isn’t a zero-star review. Delivery quality - We were told the truck was being detailed, but on delivery we found sticky residue on chrome surfaces (door sill, speaker grill) and a dirty interior window I had to clean myself. - Had a "low windshield wiper fluid" warning the next morning so I had to fill up the reservoir from completely empty. - Found one of the factory installed LED light detached underneath which was causing a rattle. I had to reattach with double-sided tape . Customer history We’re loyal, experienced buyers (Chevrolet Corvette 2023 owner; prior 2020 Silverado 1500 Black Widow; brands include Honda, Toyota, Audi, BMW, Lincoln, Range Rover). This was our worst dealership experience to date. Requested actions - Training & accountability: Manager engagement standards; final-paperwork validation to ensure correct VIN on every document and connected service. - Reconditioning transparency: Written disclosure of any miles, manager demos, cosmetic damage/repairs on “new” units. - Delivery checklist: Mandatory detailing QA before hand-off; photo confirmation tied to the VIN. - Facility standards: Daily housekeeping checks; customer-area maintenance. - Customer remediation: Written apology and a goodwill gesture appropriate to the time lost and delivery condition, keeping in mind that our dealer of choice is Boniface-Hiers in Melbourne, FL. Sincerely, Andrew G. Pearson

Dollie Smith did a great job helping me. Thank you very much

Highly Satisfied With Service from Kenneth

Awesome service. Santiago was helpful and friendly. I will recommend the location to anyone interested in getting a car

Buying a vehicle at AutoNation Chevrolet was a very enjoyable experience. No pressure. Up front and honest. Christian was the sales associate, and he was very knowledgeable about the product he is selling and was very courteous and polite. I am very happy with the experience and would highly recommend this dealership!

My advisor did a good job receiving my car. His name Stephen. He was polite and explained all the process. Also gave advice in what is needed fir futures visits. The time of service was accordingly.

The person is very professional.

Lots of computer problems the night we were ready to close. Had to come back the next day to complete the deal.

Service was great

My Saleman Alex Was Great, I Told Him Exactly What Car I Was Looking For And The Features I Wanted Out Of The Options I Had With My Car Model And He Made It Happened. I Am So In Love With My Car Couldn’t Be More Happier. Thanks Alex Chevy Dealership Definitely Have A Loyal Customer

Gerson was an outstanding. He kept me well-informed throughout the entire process, communicated clearly, and made sure everything was handled efficiently. His attention to detail gave me confidence in the service, and he made the overall experience smooth and stress-free. I truly appreciated his help and would gladly work with him again. Great job!

The engine light came on. Joe was able to get a replacement that put me and my Blazer back on the road in just a couple of hours. I waited in their very nice roomy lounge and drank free coffee. I am completely satisfied with the folks at AutoNation Chevrolet West Colonial Drive Orlando. Keep up the good work.

Brought the truck in, took 4 days for the mechanic to even put the computer on it to diagnose. Received a quote for almost 10k. Picked up the truck and went to another mechanic who fixed it two days for $600. Definitely felt as the service was trying to take advantage and attempt to put me in position to have to buy a new vehicle. I will never recommend this dealership to anyone, nor will I ever return.

Excellent service and they were very fast.

There was so much wrong with my 2014 Silverado. Kenny Love was wonderful and made sure my whole car was checked and double checked. The bill was very high at $8,000+ but he assured me the truck was in good shape and did not need to be traded in. It now runs like a new truck!

Service writer did ok. Put my truck was at the dealership for for 5 weeks waking on a national back order part. Not Happy Chevy customer.

As always very happy with the service I get for my service advisors Justin

The wait time was way shorter than estimated. Service was a 10 out of 10

It was good

great

Excelente servicio y atención.

Sales men was great and Jorge finance was amazing great help and and awesome experience

My experience at the Chevrolet dealership has been very positive. I have taken my car for different services, such as regular maintenance and repairs. The staff has always been friendly and professional, which has made me feel confident in their work. In addition, I appreciate that you take the time to explain to me what needs to be done and why, which helps me better understand the state of my vehicle. Overall, I have been satisfied with the results and customer service I have received

Excellent

I have been calling the service department for a couple of months to get a resolution to my problem but I rarely get through and when I do l do leave a message, I either don't get a return call or get put off again

Everything was according to what I was looking for. The guy called Luis Teran did a great job and was really patient with me

From beginning to end the service was great

Good experience quality service the go above n beyond to ensure I get the car that I want

They were very professional they got my car in found out what was wrong with it got it out in a hurry Chevrolet did a good job thank you

Saed and Bruno were fantastic. They did what they could to make the process as quick as they could, as my husband was just released from the hospital and was home alone. This was the best car buying experience I have had. I will definitely recommend.

Amazing job in my 2025 silverado

I had a wonderful experience. Most likely to recommend.

Very considerate of my time and my car. Service was done correctly and in minimum time. Very competitive price as well. I am completely satisfied.

Very very good Santiago

You guys are the best at Chevrolet so helpful an trustworthy an a big thank you to Santiago the sales representative that help me through the process thank you all so much God bless

I simply got an oil change and tire rotation. That went fine but I was given an invoice that was not mine. I didn’t know this until I arrived home. I have called numerous times, talked to 4 different people and still don’t have my invoice. I finally gave up.

Short wait got it done

great as always

My experience was very good thanks to Wilton who helping me he tell me everything about the truck thank you very much 😊

The team made it possible for me to drive out of there with a car. Thank you, this experience was a first for our family.

It was amazing. Everyone was really calm and were able to help me with no problem.

I called to make an appointment to have my air bags checked due to the light on the dash. I got through right away when I called to make the appointment, but could not get anyone to answer once my vehicle was there. The appointment was on Monday morning and the vehicle was not looked at until Friday afternoon. I was sent a quote for work from their complimentary inspection with no reference to the air bags. After driving there in person to speak with someone to find out what was happening, I asked for my vehicle back without repairs made. I felt like I was being robbed. Two weeks later and $249 less, I have my vehicle back in the same condition it was in. I have no intention on ever going back to your dealership again.

For what I paid, the new ac fan sounds terrible! It was quiet, now it’s a loud drone. IsIt a refurbished part?

Service was excellent love coming there they treat you like family

Very good experience

Excelente servicio y muy buena la atención por parte del staff

Best service ever. Justin and your service team always gets me in and out quick

las ultimate dos vexes que lo lleve a cambia el aceite mi truck salio con guayasos en la pintura y embarrassing de aceite por debajo que algo sensillo comp podria confiar in trabajo mas grande No confio gracias 🙏

Very kind and helpful

I had an amazing experience. Wilton was very helpful and patience with us.

Muy atentos y profesionales me ayudaron con todas mis preguntas

Went to another location and was disappointed with the customer service. However, “OT” at Autonation Chevrolet West was so helpful and professional. Spoke with him the day before, and he had everything ready when I arrived. 10/10 recommend this location to anyone looking to purchase a new vehicle.

Awessome Service

Luiz was very helpful and no pressure. An easy experience.

I spent 800 bucks on a diagnostic that was not the issue. Your dealership is a swindle and I definitely will not be back!

I called and got in in one hour. They serviced the vehicle and I was out of there in 45 minutes. Thank you.

I had an excellent experience buying my 2025 Tahoe from AutoNation w colonial Orlando. Big thanks to Alfredo (Salesperson) for his professionalism and patience, Shadi for his great support throughout the process, and especially Jorge (Finance Manager) who was extremely respectful, clear, and helpful with all the financial details. The whole team made the process smooth and stress-free. Highly recommend AutoNation w colonial and this amazing team! 🚘👏 God bless america 🇺🇸 God bless you guys .

Very good and fast service.

Excellent service Is Steven team

10/10 recommend

Lou has been an exceptional service person.

Welcoming, Knowledgeable, Caring & Supportive service members. The environment was clean inside and out.

Very nice and professional

Good customer service. They listen to your car needs. Honest pricing. Thank you. 😊

Excellent service and customer service

What I liked most was the speed with which my service was done, and not forgetting how friendly and clear Kennet was in his service.

I came to the dealership on or about February 7th because my car was loud - sounded like a truck. I spoke with Kenny and he explained the possible problem and suggested I leave the car but I explained I was going on a cruise out of Miami so I let him know that I would come afterwards. I came on February 18th and left my vehicle for repair. Throughout the process he was attentive and professional.

This was the best service experience that I have had at any dealer! I spoke with Joseph the Parts and Service Director prior to dropping off my vehicle for service. He was very good at communicating with me and keep me updated throughout the service process. He was informative and very good to deal with. I had previously taken my car to other dealers to be serviced, but after my experience here and with the whole Auto Nation team I will be back!! Thank you for the great experience.

My salesman and finance guys were great, no completes with either one of them. The problem that I do have is the truck was not washed very thoroughly, the windows weren't cleaned at all, and the outside of the truck had water spots all over it. I understand that it was late in the day on a Sunday, but I've worked at numerous new car dealership and the delivery of a brand new truck is supposed to be a pleasurable experience. Also is I was pulling away from the light at Pine Hills road, the engine coughed and the engine lost power under acceleration and the check engine light came on along with reduced acceleration message on the driver information center.

Very efficient process. Manny Gonzalez clearly knew all about the Z06 - doing everything possible to be accommodative. Rachid Amrani put together a compelling deal. No funny business, no uncomfortable pressure. The team at Autonation were a pleasure to deal with.

Honesty and good performance during the agreement

It was great everybody was nice and courteous

Dollie Smith was wonderful and explained many things. She also caught when the finance person inserted the incorrect vin number on the paperwork which then had to be redone. I highly recommend Dollie Smith.

The whole experience was great

Ken did a great job.

Great service.

Our salesperson Orlando did an excellent job of showing us vehicles, and he was knowledgeable in answering our questions to ensure we made the best selection for our needs.

Service timely, friendly, and efficient.

From start to finish, this was a positive experience.

Very professional and very polite and respectful

Amazing experience at Chevrolet West Colonial the whole staff went above and beyond to get the deal done. Will recommend it to all my friends and family.

Everything was great form beginning till my car was finished very professional staff

Wilton managed everything from start to finish.

Kenny has great customer service! Let me start by saying he handles bad situations well. We originally scheduled a weekend, but unfortunately was not able to get the service we were there for and was unaware because the call center (person) did not make us aware we will be able to get serviced for our particular service. Kenny immediately apologized for the inconvenience and was very attentive in answering our questions helping us for our options available. We then reschedule with him feeling confident with him helping us and giving great customer service. Kenny did not disappoint, he remained with great communication and help all the way out the door. Thank you for your help, we look for more people like you.

Kenny was great. Very courteous and accommodating.

Great customer services Santiago was awesome definitely will recommend the whole team of Autonation to do business with them especially Santiago go and ask him

Great service

The general manager Cristian was outstanding absolute gem. No nonsense and doesn’t BS. I’ve been a loyal Chevy customer and have purchased several cars at auto nation and my last purchase I was treated poorly and sold a vehicle that wasn’t as advertised and was horribly underwater. He seen the injustice and and made it right and turned me from a guy saying I’ll never go back to I can’t wait to go back there and the way I felt that is a miracle. Thank you for sending Cristian to get that dealership back on track cause they needed it and he’s the right man for the job.

I really appreciated David and all his help

Always the best service

Went dealership hopping and no one could get me the deal Joseph did down at Autonation. Hands down the best sales person I’ve ever encountered and I make sure to tell all my friends about him so they can go to him and get the same amazing treatment.

I waited 3+ hours for an oil change- with no update given within that time. If it is going to take that long, then you have to update your costumers whon

deceiving

They were persistent in determining and thoroughly investigating the issue with the vehicle. It had multiple and seemingly unrelated symptoms that were actually connected to one problem. My only concern was the slow and vague communication throughout the process. They had my car for over 2 weeks and did not give any updates, and were slow to answer my inquiries. When they did, the information seemed incomplete. Their explanation of the problem and process when I picked up the truck was, however, very complete and informative.

Very professional

Great experience

Armando was very helpful, knowledgeable, and personable. He helped me find my dream car at a fair price.

Excellent service! Asked for David and Jorge best guys there

Keith Partin is very helpful and respectful..

I was receiving my first service on my new truck. The service went well. My service representative Luis Rivera did a great job keeping me informed and texted me updates w/video as well on the progress. The service was timely, since I waited for my vehicle and I was out in no time.

Hi, I wanted to share my experience from my recent visit. I brought my car in for an oil change, wiper replacement, and asked to have the tires filled with air as well. The service took a very long time, and while I was waiting, I noticed my car sitting on the lift for over an hour without anyone working on it. Eventually, I had to ask the service advisor to have someone take care of it. After I received the car back, I noticed that the tires were never filled with air and the wipers were not replaced either. I’ve been servicing my car with you for a long time, but this visit was very disappointing and honestly frustrating. I expected much better service.

Christina and Jose got me in quickly and did my oil change and recall work in about 1 hour for my C8 Z06. They did a great job and provided excellent customer service.

Luis was professional and courteous

The finance advisor Abdel was super helpful with some great advice. The manager was very receptive to a concern of mine. Dave helped me pick out the perfect car. Thank you

Due to the familiarity of my vehicle I am always pleased with your excellent service, and I will look forward to visit again every three months if not sooner!

Great

Sales representative Joseph greeted me as I exited my vehicle.We went inside and sat down at a table on the sales floor. To talk about what I was looking for in a vehicle. I was interested in a blazer 2lt red. They did not have a red one at this location. Joseph did a online search and found a vehicle in Miami, Florida? . He showed me a new blazer explain features of the vehicle.And then we went on a test drive. And he told me they could have the red one transported from Miami in 48hrs. Most importantly Joseph was very patient throughout the whole process. Because I had a lot of questions. I was very hesitant to make the purchase. But Joseph And the general manager. Did everything possible to help me make this purchase.

My experience with Julio and Alfredo during the purchase of my vehicle was excellent. They helped me throughout the entire process, and I left the dealership happy with my vehicle.

Well done.

Great experience

Was invoiced about $300 more than the quote I approved via text, was corrected after talking to Kenneth but was still not the same. The car was not fully repaired I texted twice with picture of the error no response, I had to take the car somewhere else to finish the repair. overall very bad experience. same as before when I brought my car for oil change different quotes $400 for oil change on the camero different car, car was leaking oil I had to take it to repair shop to tighten the screw. overall very bad experience

Great Kenneth

Quite helpful in assisting with my car problems.

Great service and great people

Good

My service advisor was very prompt and professional and the work was done in a timely manner.

Awesome and easy

Much too expensive. Had necessary repair done so I can drive car for now but taking it to a recommended mechanic to complete repairs for less money. I simply couldn’t afford it.

This was my second time using Chevrolet service center.. Wonderful customer service, fast check-in and my oil change was spot on, thank you guys for another great experience!!😊

I'm very satisfied with the work that was done to my vehicle

Joseph was attentive before and during our sales appointment. He kept me up to date on financing, inventory, and pricing. The trade and purchase process went great!

Good people. Good service. Good price

Hi like service